{"id":5372,"date":"2026-08-30T11:26:36","date_gmt":"2026-08-30T11:26:36","guid":{"rendered":"https:\/\/pbi.ps\/?post_type=lp_course&p=5372"},"modified":"2026-08-30T11:26:36","modified_gmt":"2026-08-30T11:26:36","slug":"%d9%82%d9%8a%d8%a7%d8%b3-%d9%88%d8%aa%d8%ad%d9%84%d9%8a%d9%84-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%88%d9%85%d8%a4%d8%b4%d8%b1-%d8%b5%d8%a7%d9%81%d9%8a-%d8%a7%d9%84%d8%aa","status":"publish","type":"lp_course","link":"https:\/\/pbi.ps\/?lp_course=%D9%82%D9%8A%D8%A7%D8%B3-%D9%88%D8%AA%D8%AD%D9%84%D9%8A%D9%84-%D8%B1%D8%B6%D8%A7-%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1-%D9%88%D9%85%D8%A4%D8%B4%D8%B1-%D8%B5%D8%A7%D9%81%D9%8A-%D8%A7%D9%84%D8%AA","title":{"rendered":"\u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0644\u064a\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0624\u0634\u0631 \u0635\u0627\u0641\u064a \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)"},"content":{"rendered":"

\u0627\u0644\u0645\u062f\u0631\u0628: \u0644\u064a\u062b \u0627\u0644\u0639\u0644\u0645\u064a<\/strong><\/p>\n

\u0645\u0642\u062f\u0645\u0629 \u0639\u0646 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c<\/span><\/strong><\/h3>\n

\u064a\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0623\u0633\u0627\u0644\u064a\u0628 \u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0644\u064a\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u060c \u0645\u0639 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631 \u0635\u0627\u0641\u064a \u0627\u0644\u062a\u0631\u0648\u064a\u062c<\/span> (NPS) <\/span>\u0643\u0623\u062f\u0627\u0629 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0643\u0645\u0627 \u064a\u0633\u062a\u0639\u0631\u0636 \u0643\u064a\u0641\u064a\u0629 \u062a\u0635\u0645\u064a\u0645 \u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u064a\u0627\u0633\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0648\u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0648\u0627\u0644\u0641\u062c\u0648\u0627\u062a\u060c \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0627 \u0625\u0644\u0649 \u0642\u0631\u0627\u0631\u0627\u062a \u0648\u062e\u0637\u0637 \u0639\u0645\u0644\u064a\u0629 \u062a\u0633\u0647\u0645 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627\u0647\u0645 \u0648\u0648\u0644\u0627\u0626\u0647\u0645<\/span>.<\/span><\/p>\n

\u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0639\u0627\u0645 \u0644\u0644\u0628\u0631\u0646\u0627\u0645\u062c<\/span><\/strong><\/h3>\n

\u064a\u0647\u062f\u0641 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0625\u0644\u0649 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0645\u0646 \u0641\u0647\u0645 \u0648\u062a\u0637\u0628\u064a\u0642 \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0624\u0634\u0631<\/span> NPS<\/span>\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0646\u062a\u0627\u0626\u062c\u0647\u0627 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0648\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0639\u0645\u0644\u064a\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621<\/span>.<\/span><\/p>\n

 <\/span><\/strong><\/p>\n

\u0627\u0644\u0645\u062d\u0627\u0648\u0631 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/span><\/strong><\/p>\n

\u00b7        \u0645\u0641\u0647\u0648\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u0645\u0635\u0631\u0641\u064a<\/span><\/p>\n

\u00b7        \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n

\u00b7        \u062f\u0648\u0631 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n

\u00b7        \u062a\u0635\u0645\u064a\u0645 \u0648\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (<\/span>Customer Satisfaction<\/span>)<\/span><\/p>\n

\u00b7        \u0645\u0624\u0634\u0631\u0627\u062a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629.<\/span><\/p>\n

\u00b7        \u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0627\u0639\u0644\u064a\u0629.<\/span><\/p>\n

\u00b7        \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0648\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0646\u062a\u0627\u0626\u062c \u0645\u0648\u062b\u0648\u0642\u0629.<\/span><\/p>\n

\u00b7        \u0645\u0624\u0634\u0631 \u0635\u0627\u0641\u064a \u0627\u0644\u062a\u0631\u0648\u064a\u062c (<\/span>Net Promoter Score \u2013 NPS<\/span>)<\/span><\/p>\n

\u00b7        \u0645\u0641\u0647\u0648\u0645 <\/span>NPS<\/span> \u0648\u0623\u0647\u0645\u064a\u062a\u0647 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u0645\u0635\u0631\u0641\u064a.<\/span><\/p>\n

\u00b7        \u0643\u064a\u0641\u064a\u0629 \u0627\u062d\u062a\u0633\u0627\u0628 \u0627\u0644\u0645\u0624\u0634\u0631 \u0648\u0642\u0631\u0627\u0621\u0629 \u0646\u062a\u0627\u0626\u062c\u0647.<\/span><\/p>\n

\u00b7        \u0641\u0647\u0645 <\/span>Promoters, Passives & Detractors<\/span>.<\/span><\/p>\n

\u00b7        \u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648<\/span>NPS<\/span><\/p>\n

\u00b7        \u0642\u0631\u0627\u0621\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a.<\/span><\/p>\n

\u00b7        \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0644\u0641\u062c\u0648\u0627\u062a \u0648\u0645\u0648\u0627\u0637\u0646 \u0627\u0644\u0642\u0648\u0629 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646.<\/span><\/p>\n

\u00b7        \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u062d\u0633\u0628 \u0634\u0631\u0627\u0626\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a.<\/span><\/p>\n

\u00b7        \u062a\u062d\u0648\u064a\u0644 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0642\u064a\u0627\u0633 \u0625\u0644\u0649 \u0642\u0631\u0627\u0631\u0627\u062a \u0648\u062a\u062d\u0633\u064a\u0646\u0627\u062a<\/span><\/p>\n

\u00b7        \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 <\/span>Insights<\/span> \u0648\u0645\u0646 <\/span>Insights<\/span> \u0625\u0644\u0649 <\/span>Actions<\/span>.<\/span><\/p>\n

\u00b7        \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n

\u00b7        \u0628\u0646\u0627\u0621 \u062e\u0637\u0637 \u0639\u0645\u0644 \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0641\u0639 <\/span>NPS<\/span>.<\/span><\/p>\n

\u00b7        \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629 \u0648\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u0629<\/span><\/p>\n

\u00b7        \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0639\u0645\u0644\u064a\u0629 \u0639\u0644\u0649 \u0633\u064a\u0646\u0627\u0631\u064a\u0648\u0647\u0627\u062a \u0645\u0646 \u0627\u0644\u0628\u064a\u0626\u0629 \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u0629.<\/span><\/p>\n

\u00b7        \u062a\u062d\u0644\u064a\u0644 \u0646\u062a\u0627\u0626\u062c \u0646\u0645\u0648\u0630\u062c \u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648<\/span>NPS<\/span>.<\/span><\/p>\n

\u00b7        \u0625\u0639\u062f\u0627\u062f \u062a\u0648\u0635\u064a\u0627\u062a \u0639\u0645\u0644\u064a\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0637\u0628\u064a\u0642.<\/span><\/p>\n

 <\/span><\/strong><\/p>\n

\u0627\u0644\u0645\u062e\u0631\u062c\u0627\u062a \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629<\/span><\/strong><\/p>\n

\u0628\u0646\u0647\u0627\u064a\u0629 \u0627\u0644\u0648\u0631\u0634\u0629\u060c \u0633\u064a\u062a\u0645\u0643\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0645\u0646 \u062a\u0635\u0645\u064a\u0645 \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0627\u062d\u062a\u0633\u0627\u0628 \u0648\u062a\u062d\u0644\u064a\u0644 <\/span>NPS<\/span>\u060c \u062a\u0641\u0633\u064a\u0631 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0642\u064a\u0627\u0633\u060c \u0648\u062a\u0637\u0648\u064a\u0631 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0639\u0645\u0644\u064a\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0648\u0644\u0627\u0621.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0627\u0644\u0645\u062f\u0631\u0628: \u0644\u064a\u062b \u0627\u0644\u0639\u0644\u0645\u064a \u0645\u0642\u062f\u0645\u0629 \u0639\u0646 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u064a\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0623\u0633\u0627\u0644\u064a\u0628 \u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0644\u064a\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062c\u0631\u0628\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 \u0627\u0644\u0645\u0635\u0631\u0641\u064a\u060c \u0645\u0639 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 […]<\/p>\n","protected":false},"featured_media":5373,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"course_category":[87,89,140],"course_tag":[],"class_list":{"0":"post-5372","1":"lp_course","2":"type-lp_course","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"course_category---ar","8":"course_category-all-courses-porgrams-ar","9":"course"},"_links":{"self":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course\/5372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/types\/lp_course"}],"replies":[{"embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5372"}],"version-history":[{"count":1,"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course\/5372\/revisions"}],"predecessor-version":[{"id":5374,"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course\/5372\/revisions\/5374"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/media\/5373"}],"wp:attachment":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5372"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_category&post=5372"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_tag&post=5372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}