{"id":5190,"date":"2026-07-05T08:29:37","date_gmt":"2026-07-05T08:29:37","guid":{"rendered":"https:\/\/pbi.ps\/?post_type=lp_course&p=5190"},"modified":"2026-07-23T06:53:57","modified_gmt":"2026-07-23T06:53:57","slug":"%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-2","status":"publish","type":"lp_course","link":"https:\/\/pbi.ps\/?lp_course=%D8%A5%D8%AF%D8%A7%D8%B1%D8%A9-%D8%AA%D8%AC%D8%B1%D8%A8%D8%A9-%D8%A7%D9%84%D8%B9%D9%85%D9%84%D8%A7%D8%A1-2","title":{"rendered":"\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"

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Course <\/strong><\/b>Overview<\/strong><\/b>:<\/strong><\/b><\/p>\n

“In the past decade, customer expectations and behaviors have evolved significantly. Organizations must now consistently meet these evolving needs to foster customer loyalty. This requires embracing a customer-centric approach, where employees are central to the organization’s strategy and values. Customer Experience (CX) encompasses the customer’s rational, physical, and emotional perception of interactions with a company, influencing their behaviors and loyalty. This course focuses on the five key factors of CX management, empowering organizations to cultivate a culture of delivering exceptional experiences.”<\/p>\n

Course Methodology<\/strong><\/b><\/p>\n

The training methodology emphasizes interactivity by integrating case studies and videos, it will analyze real-world customer experience scenarios. Additionally, they will watch videos showcasing successful CX strategies leading companies implement. This practical approach ensures active participation and deepens understanding of CX concepts.”<\/p>\n

Course Objectives<\/strong><\/b><\/p>\n