{"id":3242,"date":"2024-06-27T07:55:24","date_gmt":"2024-06-27T07:55:24","guid":{"rendered":"https:\/\/pbi.ps\/?post_type=lp_course&p=3242"},"modified":"2024-07-24T10:48:23","modified_gmt":"2024-07-24T10:48:23","slug":"customer-centricity-strategies-and-organization","status":"publish","type":"lp_course","link":"https:\/\/pbi.ps\/?lp_course=customer-centricity-strategies-and-organization","title":{"rendered":"Customer Centricity Strategies and Organization"},"content":{"rendered":"

\u0627\u0644\u0645\u062f\u0631\u0628: \u062f. \u0644\u064a\u062b \u0627\u0644\u0639\u0644\u0645\u064a (\u0645\u062f\u0631\u0628 \u062e\u0627\u0631\u062c\u064a)<\/strong><\/p>\n

:Course Overview<\/strong><\/p>\n

Every organization has a businessphilosophy that guides the way they conduct themselves. When a business philosophy places their customer at the center of their operations it is said to be customer centric<\/p>\n

For an organization committed to customer centricity, customer satisfaction isn\u2019t just another shoptalk that businesses engage in to remain in trend. Organizations following customer centricity religiously keep customers in focus while taking and implementing any decision<\/p>\n

The management consciously ensures that every decision implemented within the organization prioritizes customers and creates value for customers. The Spirit of customer centricity lies in ensuring the best possible customer experience and it acts as a guiding force for every element in the organization<\/p>\n

The training program will convert employees into active members striving to cultivate customer centric culture. The program will help participants understand the latest trends, tactics and strategies needed to create sustainable value for customers<\/p>\n

:Course Objectives<\/strong><\/p>\n

:On successful completion of the Customer Centricity Training Program, participants shall be able to<\/p>\n

Enhance customer satisfaction by creating a personalized experience for customers<\/p>\n

Design customer-centric programs that will help in gaining a competitive advantage in the market<\/p>\n

Align products and processes to customer needs and enhance the customer journey<\/p>\n

Increase customer retention through better customer-centric programs and thus cutting customer acquisition costs<\/p>\n

Acquire knowledge of latest practices and applications used for the purpose of customer centricity<\/p>\n

Training Methodology<\/strong><\/p>\n

Interactive sessions<\/p>\n

Case studies<\/p>\n

Problem solving exercises<\/p>\n

Group Discussions<\/p>\n

Presentation<\/p>\n

Organization Benefits<\/strong><\/p>\n

:Participants upon successful completion of Customer Centricity course, shall benefit their organization in the following manner<\/p>\n

Bring together an efficient workforce dedicated to working towards customer centricity<\/p>\n

Develop acumen necessary for timely recognizing customer needs and expectations<\/p>\n

Efficiently design the experience for relevant customers<\/p>\n

Strive to deliver best experience at minimum cost<\/p>\n

Develop a healthy environment within the organization focused on sustainable competitiveness<\/p>\n

Create differentiation among peers through enhanced customer centric strategies<\/p>\n

Proactively engage with customers<\/a> and thus ensuring better customer retention<\/p>\n

Understand risks of disregarding customer centricity<\/p>\n

?Who should attend<\/strong><\/p>\n

Marketing heads-<\/p>\n

Customer Service Professionals-<\/p>\n

Customer relationship heads-<\/p>\n

Sales professionals, salesperson-<\/p>\n

Start-up founders, entrepreneurs-<\/p>\n

Course Content<\/strong><\/p>\n

Module 1: Understanding Customer Centricity<\/strong><\/p>\n

Interrelatedness between customer service, customer experience and customer centricity<\/p>\n

Product centricity vs. customer centricity<\/p>\n

Delivering on customer centricity<\/p>\n

Customer centric data model<\/p>\n

Developing customer centric culture<\/p>\n

Challenges and difficulties encountered in becoming customer centric organization<\/p>\n

Module 2: Comprehending Customer Needs and Expectations<\/strong><\/p>\n

Product proliferation<\/p>\n

Customer perception analysis<\/p>\n

Customer behavior<\/p>\n

Customer expectation of service<\/p>\n

Meeting diverse customer needs<\/p>\n

Module 3: Customer Lifetime Value<\/strong><\/p>\n

Customer profitability and lifetime value<\/p>\n

CLV model: Pareto model, etc.<\/p>\n

Module 4: Customer Relationship Management<\/strong><\/p>\n

Internal and external relationship<\/p>\n

Transactional approach vs. relationship approach<\/p>\n

Customer profile analysis<\/p>\n

Module 5: Developing Competitive Advantage<\/strong><\/p>\n

Creating economic value<\/p>\n

Creating superior value<\/p>\n

Customer value creation<\/p>\n

Module 6: Developing Customer-centric Strategy<\/strong> <\/strong><\/p>\n

Customer value proposition<\/p>\n

Problem-solving approach<\/p>\n

Customer-centric selling<\/p>\n

\u0639\u062f\u062f \u0627\u0644\u0633\u0627\u0639\u0627\u062a :  12 \u0633\u0627\u0639\u0629  <\/strong>\u062a\u062f\u0631\u064a\u0628\u064a\u0629 .<\/p>\n

\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0646\u0639\u0642\u0627\u062f :<\/strong> \u064a\u0648\u0645 \u0627\u0644\u0627\u062d\u062f\u0627\u0644\u0649 \u0627\u0644\u0627\u0631\u0628\u0639\u0627\u0621  \u0627\u0644\u0645\u0648\u0627\u0641\u0642 21- 24 \/07\/2024<\/p>\n

\u0648\u0642\u062a \u0627\u0644\u0627\u0646\u0639\u0642\u0627\u062f :<\/strong> 17:30 :\u2013 20:30   \u0645\u0633\u0627\u0621\u0627<\/p>\n

\u0645\u0643\u0627\u0646 \u0627\u0644\u0627\u0646\u0639\u0642\u0627\u062f : <\/strong> \u0632\u0648\u0648\u0645<\/p>\n

\u0627\u0644\u0631\u0633\u0648\u0645:  <\/strong>( 130$) \u0644\u0644\u0645\u0634\u0627\u0631\u0643 \u0627\u0644\u0648\u0627\u062d\u062f \u0645\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0623\u0639\u0636\u0627\u0621\u060c \u0648 ( 150$) \u0644\u0644\u0645\u0634\u0627\u0631\u0643 \u0627\u0644\u0648\u0627\u062d\u062f \u0645\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0623\u0639\u0636\u0627\u0621<\/p>\n

 <\/p>\n

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\u062d\u0627\u0635\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 \u0628\u0643\u0627\u0644\u0648\u0631\u064a\u0648\u0633 \u0639\u0644\u0648\u0645 \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631(\u0647\u0646\u062f\u0633\u0629 \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a) \u0645\u0646 \u062c\u0627\u0645\u0639\u0629 \u0627\u0644\u0623\u0645\u064a\u0631\u0629 \u0633\u0645\u064a\u0629 \u0644\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 (PSUT), \u0648 \u064a\u0639\u0645\u0644 \u0643\u0645\u0633\u062a\u0634\u0627\u0631 \u0627\u062f\u0627\u0631\u064a \u0644\u0639\u062f\u0629 \u0634\u0631\u0643\u0627\u062a \u0648\u0645\u0624\u0633\u0633\u0627\u062a \u0641\u064a \u0627\u0644\u0627\u0631\u062f\u0646 \u0648\u0643\u0645\u062f\u0631\u0628 \u0645\u062d\u062a\u0631\u0641 \u0645\u0633\u062a\u0642\u0644 \u0644\u0639\u062f\u0629 \u0645\u0631\u0627\u0643\u0632 \u0648\u0645\u0639\u0627\u0647\u062f \u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0648\u0627\u0633\u062a\u0634\u0627\u0631\u064a\u0629 \u0648\u0643\u0645\u0642\u064a\u0645 \u0645\u0633\u062a\u0642\u0644 \u0641\u064a \u0627\u0644\u062a\u0645\u064a\u0632 \u0627\u0644\u0645\u0624\u0633\u0633\u064a \u0644\u062f\u0649 \u0645\u0631\u0643\u0632 \u0627\u0644\u0645\u0644\u0643 \u0639\u0628\u062f\u0627\u0627\u0644\u0644\u0647 \u0627\u0644\u062b\u0627\u0646\u064a \u0644\u0644\u062a\u0645\u064a\u0632 .<\/p>\n

\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u064a\u062d\u0645\u0644 \u0627\u0644\u0633\u064a\u062f \u0627\u0644\u0639\u0644\u0645\u064a \u0639\u062f\u0629 \u0634\u0647\u0627\u062f\u0627\u062a \u0645\u0647\u0646\u064a\u0629 \u062f\u0648\u0644\u064a\u0629 \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 \u0645\u0646 \u0627\u0644\u0645\u0639\u0627\u0647\u062f \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 : \u0645\u062f\u0631\u0628 \u0645\u062d\u062a\u0631\u0641 \u062f\u0648\u0644\u064a \u0645\u0639\u062a\u0645\u062f (CIPT) \u0645\u0646 \u0645\u0639\u0647\u062f \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0627\u0645\u0631\u064a\u0643\u064a(ACI) \u060c \u0648\u0645\u062f\u0631\u0628 \u0645\u062d\u062a\u0631\u0641 \u0645\u0639\u062a\u0645\u062f (CPT) \u0645\u0646 \u0627\u062a\u062d\u0627\u062f \u0627\u0644\u0645\u062f\u0631\u0628\u064a\u0646 \u0627\u0644\u0639\u0631\u0628 (ATU) \u0648\u0645\u0646 \u0627\u0644\u0631\u0627\u0628\u0637\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629  \u0644\u062a\u0646\u0645\u064a\u0629 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0648\u0627\u0644\u0623\u062f\u0627\u0621 \u060c (IAPPD)  \u060c \u0645\u062e\u0637\u0637 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0645\u0639\u062a\u0645\u062f   (CSP) \u0645\u0646 \u0645\u0639\u0647\u062f \u0645\u0633\u062a\u0634\u0627\u0631\u064a \u0627\u0644\u0627\u0639\u0645\u0627\u0644(ICBC) \u060c\u0645\u062f\u064a\u0631 \u0645\u0628\u064a\u0639\u0627\u062a \u062f\u0648\u0644\u064a \u0645\u0639\u062a\u0645\u062f (CISM) \u0645\u0646 \u0645\u0639\u0647\u062f \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0627\u0645\u0631\u064a\u0643\u064a (ACI) \u060c \u0645\u062f\u064a\u0631 \u062a\u0633\u0648\u064a\u0642 \u0645\u0639\u062a\u0645\u062f (CMM) \u0645\u0646 \u0645\u0639\u0647\u062f \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0627\u0645\u0631\u064a\u0643\u064a (ACI)  \u0648\u0645\u0645\u062b\u0644 \u0645\u0639\u062a\u0645\u062f \u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u062f\u0648\u0644\u064a (CICCR) \u0645\u0646 \u0645\u0639\u0647\u062f \u0645\u0633\u062a\u0634\u0627\u0631 \u064a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 – (ICBC) \u060c \u0648\u0645\u062d\u062a\u0631\u0641 \u062f\u0648\u0644\u064a \u0645\u0639\u062a\u0645\u062f \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CICSP) \u0645\u0646 \u0645\u0639\u0647\u062f \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0627\u0645\u0631\u064a\u0643\u064a(ACI)- \u060c \u062e\u0628\u064a\u0631 \u0645\u0628\u064a\u0639\u0627\u062a \u0645\u0639\u062a\u0645\u062f (CSE) \u0645\u0646 \u0627\u0644\u0631\u0627\u0628\u0637\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0644\u062a\u0646\u0645\u064a\u0629 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0648\u0627\u0644\u0623\u062f\u0627\u0621 (IAPPD)-\u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u060c \u062e\u0628\u064a\u0631 \u0645\u0639\u062a\u0645\u062f \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CCSE) \u0645\u0646 \u0627\u0644\u0631\u0627\u0628\u0637\u0629 \u0627\u0644\u062f\u0648\u0644\u064a\u0629 \u0644\u062a\u0646\u0645\u064a\u0629 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0648 \u0627\u0644\u0623\u062f\u0627\u0621 (IAPPD) \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u060c \u0645\u062f\u064a\u0631 \u062a\u062f\u0631\u064a\u0628 \u0645\u062d\u062a\u0631\u0641 \u062f\u0648\u0644\u064a \u0645\u0639\u062a\u0645\u062f (CIPTM) \u0645\u0646 \u0645\u0639\u0647\u062f \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0627\u0645\u0631\u064a\u0643\u064a(ACI)  \u060c \u0645\u062d\u062a\u0631\u0641 \u062a\u0639\u0644\u0645 \u0648\u062a\u0637\u0648\u064a\u0631 \u062f\u0648\u0644\u064a \u0645\u0639\u062a\u0645\u062f(CILDP) \u0645\u0646 \u0645\u0639\u0647\u062f \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0627\u0645\u0631\u064a\u0643\u064a(ACI) \u060c \u0645\u062f\u064a\u0631  \u062a\u0639\u0644\u0645 \u0648\u062a\u0637\u0648\u064a\u0631 \u062f\u0648\u0644\u064a \u0645\u0639\u062a\u0645\u062f(CILDM) \u0645\u0646 \u0645\u0639\u0647\u062f \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0627\u0644\u0627\u0645\u0631\u064a\u0643\u064a(ACI) \u0648\u0645\u0642\u064a\u0645 \u0645\u0624\u0633\u0633\u064a \u0645\u0639\u062a\u0645\u062f \u0645\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0627\u0644\u0627\u0648\u0631\u0648\u0628\u064a\u0629 \u0644\u0627\u062f\u0627\u0631\u0629 \u0627\u0644\u062c\u0648\u062f\u0629  EFQM<\/p>\n

\u0634\u0627\u0631\u0643 \u0648\u0623\u0644\u0642\u0649 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0648\u0631\u0634 \u0627\u0644\u0639\u0645\u0644 \u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0645\u062d\u0644\u064a\u0627\u064b \u0648\u0625\u0642\u0644\u064a\u0645\u064a\u0627\u064b\u060c \u0648\u062a\u0646\u0628\u0639 \u0646\u0642\u0627\u0637 \u0642\u0648\u062a\u0647 \u0645\u0646 \u062e\u0644\u0641\u064a\u062a\u0647 \u0627\u0644\u0645\u0647\u0646\u064a\u0629 \u0648\u0642\u062f\u0631\u062a\u0647 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u062c\u0645\u064a\u0639 \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0634\u062e\u0635\u064a\u0627\u062a. \u064a\u0639\u0645\u0644 \u062d\u0627\u0644\u064a\u064b\u0627 \u0643\u0645\u062f\u0631\u0628 \u0645\u0633\u062a\u0642\u0644 \u0648\u0645\u064a\u0633\u0651\u0631.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u0627\u0644\u0645\u062f\u0631\u0628: \u062f. \u0644\u064a\u062b \u0627\u0644\u0639\u0644\u0645\u064a (\u0645\u062f\u0631\u0628 \u062e\u0627\u0631\u062c\u064a) :Course Overview Every organization has a businessphilosophy that guides the way they conduct themselves. […]<\/p>\n","protected":false},"author":2,"featured_media":3244,"comment_status":"open","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"course_category":[87,140],"course_tag":[261],"class_list":["post-3242","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category---ar","course_category-all-courses-porgrams-ar","course_tag-261","course"],"_links":{"self":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course\/3242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3242"}],"version-history":[{"count":2,"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course\/3242\/revisions"}],"predecessor-version":[{"id":3257,"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/lp_course\/3242\/revisions\/3257"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=\/wp\/v2\/media\/3244"}],"wp:attachment":[{"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3242"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_category&post=3242"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/pbi.ps\/index.php?rest_route=%2Fwp%2Fv2%2Fcourse_tag&post=3242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}